Manage Your CleanMyMac X Subscription
I thank you and would highly recommend this app to Mac users. I recently had to use Mac paw support for a license issue I contacted the support team and within in the hour I received a response with the solution to my issue. I can’t thank the support team enough for the quick resolution to my issue.
My issue was resolved quickly and completely. Unusually quick response, solved the problem. Especially liked the screen shots attached to guide me through the process. Support personnel (Lenka & Borys) were very responsive, professional and genuinely concern with my issue.
I noticed a difference in a MacPaw…
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters – connecting customers with businesses around the world and help them resolve issues and be heard. Very quick response and remediation of my CleanMyMac X program, which was not fully working with the latest Mac Sonoma IOS. The final thing I wanted to try before phoning Apple was the Apple Support app on my phone, which I never use because I prefer calling people up. Let’s remember part of my ruse this year is that I am using a Google Pixel Fold and do not own an iPhone.
- Trust is built on long term relationships.
- ClearMyMac X works very well.It was able to eliminate a virus that affected my Macbook in minutes.Your support is always kind, fast, and professional.I can say that it is worth the money it costs.
- No matter how much of his time I tried to eat up, he was like “I’m here for you old fella.” In total, the call took 11 minutes and 32 seconds.
CleanMyMac X works like a charm and delivers the promised results. Resolved my problems from multiple licenses buys for multiple computers very rapidly. Super easy product and very good support. When an issue is found, the app deletes it right away.
Excellent customer service support and…
With a focus on innovation, MacPaw has developed a range of popular apps that are used by millions of people around the world.One of MacPaw’s hallmark traits is its focus on design. The company takes great care in ensuring that its apps are not only functional, but also visually appealing. The company offers 24/7 support to its users, with a team of experts on hand to answer questions and troubleshoot issues. The company has an impressive track record and is known for its commitment to design, quality, and customer service. I downloaded CleanMyMac X from MacPaw with high hopes for a powerful and effective Mac optimization tool. Unfortunately, my experience with this software and the company behind it has been nothing short of a letdown.CleanMyMac X falls far short of its promises.
I had a problem with activation with a license for 5 Macs. The problem was solved a few months ago but the solution was not great—I had to give my MacPaw password to another user. Then the problem came back a few days ago.
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I could not activate my license on my new computer – as soon as I submitted my inquiry, Benjumin responded and solved the issue right away. IN the years of my use of Clean My Mac products, I have never been dissatisfied. Natalia from MacPaw customer support and her colleges were very patient and eventuallyI managed to get round the problem. No matter how much of his time I tried to eat up, he was like “I’m here for you old fella.” In total, the call took 11 minutes and 32 seconds. I could have kept him on longer, but I learned one thing from my dad, as he got older, he talked less on the phone.
As a result, I stopped using the app altogether. When I contacted support last year, they assured me the issue would be resolved within a few weeks. However, I noticed no significant improvements, so I decided not to renew my subscription for another year.
Refunded my double subscription
We believe that making great products requires seeing the world in a different light. We are MacPaw, and we’re striving to innovate and create incredible software for your Mac. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For more than 19 years we have helped nearly customers.
I am very pleased and impressed by the level of service-mindedness from MacPaw.They respond quickly and really work on finding solutions to my inquiry. Get CleanMyMac X to do helpful things on your Mac. It deals with storage, speed, and malware issues. Hopefully, this day will never come but if you need to cancel your subscription for CleanMyMac X, just click Cancel Subscription on the Subscription Manager page.
To make your Mac life more orderly, you get a cool duo of Uninstaller and Updater. The former fully removes unneeded apps, and the latter instantly updates all of your software. Bad apps go away and new ones always arrive on time. This helps sort out software conflicts and keeps your Mac forever young. Just click Reset Activations in the Device Management block and be free to use your subscription license on another Mac. Note that you can reset your license activation right in the CleanMyMac application.
Would I break them with my disoriented, newbie senior act, work? Yes and no, mostly they giggled at my jokes, were very patient, and each displayed kindness and professionalism that actually warmed my heart. Not sure why but support is very confusing. Product when it works works flawlessly. The people at MacPaw care about people, not just profits.
It did not significantly improve my Mac’s performance, and I encountered several issues and errors while using it. It felt more like a placebo for my Mac’s problems rather than a genuine solution.What’s even more infuriating is MacPaw’s handling of customer concerns and feedback. When I canceled my subscription within the trial period due to my dissatisfaction with the product, I received no assistance or acknowledgment of my concerns. This lack of accountability is simply unacceptable.I expected better from a company like MacPaw, but they have disappointed me at every turn. It’s clear that they care more about making money than delivering a valuable product or providing adequate customer support. I’ll be taking my business elsewhere and advising others to do the same.
MacPaw and CleanMyMac X are not worth the trouble or frustration. I have used it for many years and would recommend Mac users to download it, but recently had an issue with the licence and needed to app another Mac onto my account without purchasing a whole new thing. The customer service is awesome, fast responses and individual, so fully understood the issue and gave me the answers to my problem quickly!
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